FAQs

Orders ship from our USA warehouse in Fort Myers, Florida within 24–48 hours, excluding weekends and holidays.

USA standard shipping takes 3–5 business days, expedited shipping takes 1–2 business days, and Canada shipping takes 6–12 business days.

Orders are typically processed within 24-48 hours from the time they are placed. During major holidays, orders may be processed on the next business day.

Once your package has shipped, you will receive a Krese Shipping Confirmation Email with your tracking number.

Please note that the delivery window begins once your order has been collected by the carrier, not at the time of purchase.

Multiple-item orders may ship separately depending on product availability.

You can track your package anytime through our Order Tracking Page.

Modifying or canceling an order after purchase may not be possible. Please review your order carefully before submitting it.

Once an order has shipped, it cannot be rerouted, recalled, or canceled.

Due to the nature of our products, KRESE does not accept returns once an order has shipped. All sales are final, except in the following cases:

• Defective or damaged items
• Incorrect items received

Digital products, including e-books and other electronic products, are final sale and non-refundable once purchased. Gift cards are final sale and non-refundable once purchased.

Read our full Refunds & Returns Policy Here.

If your item arrives incorrect, damaged, or defective, and you would like a refund or replacement, please contact us at contact@trykrese.com within 7 days of the delivery date.

Please include your order number, shipping address, and photo documentation of the incorrect, damaged, or defective item.

Some products may be eligible for a 90-day money-back guarantee, but only when this guarantee is clearly stated on the specific product page at the time of purchase.

This guarantee applies only if you have used the eligible product consistently as directed and have not experienced the intended results within 90 days from the delivery date.

To request a refund under the 90-day money-back guarantee, please contact us at contact@trykrese.com with your order number, delivery information, and any details requested to help us review your claim.

The 90-day money-back guarantee does not apply to products that do not specifically state this guarantee on the product page. It also does not apply to gift cards, digital products, ebooks, shipping fees, or products that were not used as directed.

All refund requests under the 90-day money-back guarantee are subject to review and approval by Krese.

Krese currently ships within the United States and Canada.

We offer Premium Shipping Protection, which covers eligible lost, stolen, or damaged packages during shipping, subject to the terms and exclusions below.

Without Premium Shipping Protection, Krese assumes no liability for, and is not obligated to replace, refund, or issue store credit for, packages that are lost, stolen, or damaged after they have been transferred to the carrier.

Coverage applies on a package-by-package basis. If an order contains multiple packages, only the items contained in the lost, stolen, or damaged package are eligible for coverage. Premium Shipping Protection only covers one (1) reshipment of goods covered under a claim made by the purchaser.

Premium Shipping Protection does not cover orders shipped to an incorrect or incomplete address due to information provided by the purchaser. Orders shipped to freight forwarding locations are not covered under Premium Shipping Protection.

All claims under Premium Shipping Protection must be submitted within seven (7) days of the date the package was received or marked as delivered.

To submit a claim, please contact us at contact@trykrese.com  and include your order number, shipping address, tracking information, and any relevant photos or documentation. We reserve the right, at our sole discretion, to determine whether an order is eligible for replacement, store credit, or refund under Premium Shipping Protection.

For any questions or assistance, please contact us at contact@trykrese.com