Refunds & Returns
Please review your order carefully before confirming. All sales are final, with a few exceptions outlined below.
All Sales Are Final
Due to the nature of our products, KRESE does not accept returns once an order has shipped. All sales are final, except in the following cases:
- Defective or damaged item(s)
- Incorrect item(s) received
Digital products, including e-books and other electronic products, are final sale and non-refundable once purchased. Gift cards are also final sale and non-refundable.
Incorrect, Damaged, or Defective Items
If your item arrives incorrect, damaged, or defective and you'd like a refund or replacement, please contact us at contact@trykrese.com within 7 days of the delivery date.
Please include:
- Your order number
- Your shipping address
- Photo documentation of the incorrect, damaged, or defective item
Refunds & Replacements
If a replacement is approved but the same item is unavailable — or a replacement isn't possible — we may offer store credit or a refund to the original payment method, at our discretion.
Lost or Stolen Packages
Once a package is marked “delivered” by the carrier, Krese is not responsible for its whereabouts unless the order is covered by Premium Shipping Protection and the claim is approved. Please ensure your delivery location is secure, or arrange for carrier pickup if needed.
90-Day Money-Back Guarantee
Some products may be eligible for a 90-day money-back guarantee, but only when this guarantee is clearly stated on the specific product page at the time of purchase.
This guarantee applies only if you have used the eligible product consistently as directed and have not experienced the intended results within 90 days from the delivery date.
To request a refund under this guarantee, contact us at contact@trykrese.com with your order number, delivery information, and any details requested to help us review your claim.
The 90-day money-back guarantee does not apply to products that don't specifically state this guarantee on the product page. It also does not apply to gift cards, digital products, e-books, shipping fees, or products that were not used as directed. All requests are subject to review and approval by Krese.
If a Refund Is Approved
- Your refund is processed to the original payment method within 3–5 business days.
- Original shipping and postage costs are non-refundable.
- Your bank or credit card provider may take additional time to post the refund to your account.
By placing an order with Krese, you confirm that you agree to this Refunds & Returns Policy.
Questions or Need Assistance?
Our Customer Care team is happy to help.
Email Customer Care