Shipping Policy
Everything you need to know about how, where, and when your order arrives.
Rates & Delivery Times
United States
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard — orders over $60 USD | 3–5 business days | Free |
| Standard — orders under $60 USD | 3–5 business days | $6.95 |
| Expedited | 2 business days | $19.95 |
Canada
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard International | 6–12 business days | $19.95 |
Order Processing
Orders are typically processed within 24–48 hours of being placed. Business days are Monday through Friday, excluding holidays.
Where We Ship
Krese currently ships within the United States and Canada. All orders are shipped from our U.S. warehouse in Fort Myers, Florida.
Most packages ship via USPS, though we may use other carriers — including FedEx, UPS, or DHL — at our discretion.
Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather, postal disruptions, high-volume periods, or holidays. Shipping fees are non-refundable once an order has been processed.
Tracking Your Order
Once your package ships, you'll receive a Krese Shipping Confirmation Email with your tracking number. You can also track your package anytime on our Order Tracking page.
Your delivery window begins when the carrier collects your order — not at the time of purchase. Multiple-item orders may ship separately depending on availability.
Cancellations & Modifications
Modifying or canceling an order after purchase may not be possible, so please review your order carefully before submitting. Once an order has shipped, it cannot be rerouted, recalled, or canceled.
Address Accuracy
Customers are responsible for providing an accurate, complete shipping address at checkout. Krese is not responsible for delays, lost packages, returned packages, or delivery issues caused by incorrect or incomplete shipping information.
Premium Shipping Protection
Premium Shipping Protection covers eligible lost, stolen, or damaged packages during shipping, subject to the terms below. Without it, Krese assumes no liability for — and is not obligated to replace, refund, or issue store credit for — packages that are lost, stolen, or damaged after transfer to the carrier.
- Coverage applies package-by-package. If an order ships in multiple packages, only the items in the affected package are eligible.
- Covers one (1) reshipment of goods per approved claim.
- Does not cover orders shipped to an incorrect or incomplete address, or to freight-forwarding locations.
- All claims must be submitted within seven (7) days of the delivery date.
To submit a claim, email contact@trykrese.com with your order number, shipping address, tracking information, and any relevant photos or documentation. Krese reserves the right, at its sole discretion, to determine eligibility for replacement, store credit, or refund.
Lost or Stolen Packages
Once a package is marked “delivered” by the carrier, Krese is not responsible for its whereabouts unless the order is covered by Premium Shipping Protection and the claim is approved. We recommend you:
- Add Premium Shipping Protection at checkout.
- Track your package regularly.
- Make sure your delivery location is secure.
- Coordinate with your local carrier if you won't be home during delivery.
- Request a hold for pickup, if available.
Need Help?
Questions about your order or need help tracking a shipment? Our Customer Care team is here.
Email Customer Care